Privacy Policy
Your privacy is our utmost priority. By using Tripstacc ( Tripstacc or We ) services, you entrust us with your personal data, and we deeply respect that trust. Our commitment lies in safeguarding your personal data, consistently acting in your best interests while maintaining absolute transparency in how we process your information.
This Tripstacc Privacy Policy (Privacy Policy) provides for the purpose, and the practices for handling and securing user's Personal Data (defined hereunder) by Tripstacc Website (defined hereunder), and also provides the rights you can exercise in relation to your Personal Data.
This Privacy Policy is applicable to any person (User) who purchases, intend to purchase, or inquire about any product(s) or service(s) made available by the Tripstacc through any of Tripstacc s customer interface channels including its website, mobile site, mobile app and any other offline channels including call centers and offices (collectively referred herein as "Sales Channels").
If you have used us before, you know that Tripstacc offers online travel-related services through our own websites and mobile apps.
If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship. We may make content or services from other web sites including our co-branded web sites available to you from links located on the Tripstacc Website. These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.
To conduct a transaction on the Tripstacc Website, individuals must be 18 years of age or older. If you are under 18, you are not permitted to make transactions on our platform. Legal guardians of individuals under 18 are responsible for ensuring that their wards do not make transactions on the Tripstacc Website without supervision. By allowing individuals under 18 to transact on our platform, it is automatically assumed that legal guardians have provided express consent for their use, and we disclaim any liability for any failure to do so.
We may update this Privacy Policy periodically, and we encourage you to revisit this page to stay informed about our current stance on privacy. However, please be assured that in the event of any such changes to the Privacy Policy, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior express consent. Terms we use in this Privacy Policy
"Tripstacc Website refers to our website : demo-v2.tripstacc.comTrip refers to the various travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.
Trip Provider refers to the provider of accommodation (e.g., hotel, motel, apartment, bed & breakfast), transportation provider (e.g., car rentals, flights) tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the platform.
Trip Service refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by Tripstacc regarding various products and services as from time to time made available by trip providers on the platform.
Trip Reservation refers to the order, purchase, payment, booking, or reservation of a trip.
What kind of personal data does Tripstacc collect?
We can t help you book the perfect trip without information, so when you use our services there are certain things we ask for. When you register, and at other times, we may collect personal data i.e., any data about an individual who is identifiable by or in relation to such data including but not limited to your name, your address, name and address of the individuals traveling with you, telephone number, e-mail address, and payment information (Personal Data)
In addition to this, we automatically gather internet protocol (IP) addresses and website usage data when you visit our website. This data aids us in assessing the collective usage and navigation patterns of our visitors and customers, including statistics on the number and frequency of visits to each webpage, as well as the duration of these visits.
Why does Tripstacc collect and use your personal data?
At our travel website, the collection of your personal data serves as an essential component of our commitment to delivering an exceptional and seamless travel experience. Here are the key reasons why we request personal information:
Efficient Trip Planning: Your personal details allow us to tailor our services to your unique preferences and requirements. This includes assisting you in selecting the most suitable accommodations, flights, and other travel arrangements that align with your individual preferences.
Customized Recommendations: By understanding your travel history and preferences, we can provide you with personalized recommendations and offers that are more relevant to your interests. This enhances the overall quality of your travel experience.
Seamless Reservations: Your personal data simplifies the reservation process by pre-filling necessary information, reducing the time and effort required to book flights, accommodations, and other travel-related services.
Enhanced Communication: We use your contact information to keep you informed about your travel plans, confirmations, updates, and any changes that may arise. This ensures that you stay well-informed throughout your journey.
Security and Verification: We may use personal data for security purposes, such as verifying your identity, protecting against fraudulent activities, and ensuring the safety of your transactions.
Customer Support: Your information helps us provide effective customer support, addressing any queries or issues you may encounter during your travel planning and journey.
Legal and Regulatory Compliance: We may be required to collect certain personal information to comply with legal and regulatory obligations, including immigration, customs, and taxation requirements.
We may also use your personal data for the following purposes, including but not limited to: (i) resolve disputes; (ii) troubleshoot problems; (iii) promote a safe service; (iv) collect fees owed to us; (v) cater to consumer interests while providing our services, (vi) inform you about online and offline offers, products, services, and updates which you may be interested in; (vii) customize your experience; (viii) detect and protect us against error, fraud and other criminal activity; (ix) enforce our terms and conditions; (x) conduct research and analysis for improvising customer experience; (xi) to conduct periodical audit; (xii) contact you to send important information or notices etc. and as otherwise described to you at the time of collection.
How does Tripstacc share your data with third parties?
To deliver our products and services and meet contractual obligations, we may enlist external organizations to perform specific data processing tasks. These may comprise payment processors, advertisers, subsidiaries of the Tripstacc corporate group, delivery services, fraud prevention agencies, credit risk management firms, and mailing services. In some instances, if we are required to by law or by the legal or judicial authorities, we may be required to share your data with such governmental or other authorities. When sharing your personal data with these parties, we make every reasonable effort to ensure that third parties and our affiliates maintain the security of your personal data, preventing unauthorized access, collection, use, disclosure, and similar risks. They are committed to retaining your personal data only for the duration required to fulfil the purposes mentioned above. The primary reason we share your data
is to provide the such external party with the relevant information to ensure successful completion of your reservation of your journey.
How does Tripstacc process communications that you and your trip provider may send via Tripstacc?
Tripstacc can help you and trip providers exchange information or requests about services and existing trip reservations through the Tripstacc platform.
What security and retention procedures does Tripstacc put in place to safeguard your personal data?
We have established comprehensive security measures, including physical, administrative, technical, and electronic safeguards, to protect your personal data against loss, misuse, and unauthorized alterations. While we observe and ensure that the reasonable procedures are in place to prevent unauthorized access to and the misuse of personal data no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately at: care@tripstacc.com or call us at XXXXX
What is the data retention period on the Tripstacc Website?
We will retain your personal data on our secured servers for as long as is reasonably necessary to enable you to use our services or to provide our services to you seamlessly (including maintaining any Tripstacc user accounts you may have) as has been listed above. Additionally, in certain instances including but not limited to complying with applicable laws, resolving any disputes and otherwise as maybe required under the law, tax, regulatory requirements,, to detect and prevent fraud and/or other illegal activities, and for certain legitimate purposes as provided under the applicable law. All personal data we keep about you as a Tripstacc customer is covered by this Privacy Policy. In the event your personal data is no longer required, we will ensure that it is either securely deleted or stored in a way which means it will no longer be used by the business.
You may also request for withdrawal, erasure, or modification of your personal data at any time by writing to us at: care@tripstacc.com providing the specific details for the withdrawal, erasure, or modification of the personal data.
How can I access my personal data?
You may access your personal data from your user account on the Tripstacc website. You can also modify your personal data from your user account or by writing to us at: care@tripstacc.com
Country-specific provisions
Depending on the law that applies to your country, we may be required to obtain certain additional information from you for compliance with the law of your country.
Cookie Statement
Cookies are small pieces of data that websites store on your device, like a computer or a smartphone, to remember information about your visit, such as your preferences (which we will also refer to as Cookies for the purpose of this Cookie Statement). These help us provide you with a more personalized and efficient service. By using our Tripstacc Website, you consent to the use of cookies as outlined in this Cookie Statement. Our usage of Cookies is in similar lines to any of the other reputable online companies. You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling certain cookies may impact the functionality of our website.
If you have an enquiry or a complaint about the way we handle your personal data, or to seek to exercise of your privacy rights in relation to the personal data that we hold about you, you may contact our customer grievance officer as follows:
Email: nishit.gandhi@customer-capital.com
We will attempt to respond to all reasonable concerns or inquiries within 30 (thirty) business days of receipt. You may also speak to us at: +91 9152905290
